Skip to main content

Privacy Policy

Effective Date: March 2, 2026
Last Updated: February 24, 2026


We are committed to protecting your privacy and safeguarding your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Canada’s Anti-Spam Legislation (CASL), and applicable Ontario private-sector privacy requirements.

By using our website or registering for our courses, you consent to the practices described below.


1. Your Privacy Matters to Us

At FSM Training Inc. we respect your privacy and only collect the information we truly need to deliver your course and support our alumni community.

We follow Canadian privacy laws, including PIPEDA and CASL.



2. Information We Collect

We collect only the information necessary to provide our educational services.


Registration Information

  • Name
  • Company
  • Role
  • Email address
  • Billing address
  • Mailing address (if different from billing address)
  • Telephone number


Payment Information

Payments are processed securely through third-party payment providers. We do not store full credit card information on our servers.


Course Participation Information

  • Enrollment records
  • Course progress
  • Assignments and assessments
  • Certificates issued

Feedback & Surveys

  • Course evaluations
  • Quality improvement feedback
  • Testimonials (published only with express consent)

Alumni Engagement (Optional)

If you opt in, we collect:

  • Alumni communication preferences
  • Participation in alumni events or initiatives

Website Analytics

We use analytics cookies to collect aggregated technical information such as:

  • Pages visited
  • Browser type
  • Device type
  • Session duration

We do not use advertising or remarketing cookies.


3. How We Use Your Information

We use personal information to:

  • Deliver and administer courses
  • Process payments
  • Issue certificates
  • Improve programs through feedback analysis
  • Communicate alumni updates (with consent)
  • Maintain legal and tax compliance
  • Improve website functionality

We do not sell or rent personal information.



4. Consent

We obtain meaningful consent before collecting, using, or disclosing personal information.

  • Alumni communications require express opt-in consent.
  • Consent can be withdrawn at any time.
  • Unsubscribe requests are processed within 10 days.



5. Alumni Communications

If you opt in, we may send communications about:

  • Alumni events
  • Continuing education opportunities
  • Program-related community updates

Each message includes:

  • Our legal business name
  • A valid mailing address
  • Contact information
  • A functional unsubscribe mechanism



6. Cookies

We use cookies only for analytics and website performance.

You may disable cookies in your browser settings at any time. Analytics data is retained for a maximum of 26 months.



7. Disclosure of Information

We may share information with:

  • Secure payment processors
  • Hosting providers
  • Analytics service providers

All service providers are contractually required to safeguard information.

We may disclose information if required by law.



8. Cross-Border Processing

Information may be processed outside Ontario or Canada by trusted service providers. We implement safeguards to ensure comparable protection.



9. Safeguards

We use appropriate safeguards including:

  • Encryption in transit
  • Secure hosting
  • Role-based access controls
  • Confidentiality agreements



10. Retention

We retain information only as long as necessary:

  • Registration & payment records: 7 years
  • Course completion records: Indefinite (unless deletion permitted)
  • Feedback surveys: Up to 5 years or anonymized earlier
  • Alumni data: Until consent withdrawal or 3 years inactivity
  • Analytics data: 26 months



11. Your Rights

You may:

  • Request access to your personal information
  • Request correction
  • Withdraw consent
  • Request deletion where legally permitted

If unresolved, you may contact the:

Office of the Privacy Commissioner of Canada



12. Breach Notification

If a breach poses a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required by law.



13. Changes

We may update this Privacy Policy. Revisions will be posted with an updated effective date.